Here’s another boring post about work…
I’ve been trained how to respond to e-mails requesting password resets since we’re getting flooded with those. This frees up the rest of the e-mail crew to answer the huge backlog of other e-mails. Next Monday-Wednesday, I will be training for the entire e-mail system at the Support Desk Manager’s house less than ten minutes from my own. That means toting my laptop and wireless keyboard & mouse every day. I will miss the dual monitors, which I’ve grown quite fond of (especially the separate 20″ wide-screen).
Once I’m fully trained in the e-mail department, more overtime will ensue! I got two hours yesterday just to get the password reset requests caught up. Now it’s just a steady flow. There are over 3,000 e-mails waiting for answers, though, and they keep coming in about as fast as they are answered.
The overtime earnings are even sweeter now that I got a raise already. They changed everyone’s review date to April 1, no matter what their hire dates were. What’s even better is that the base bonus amount is 5%. Last year’s bonuses exceeded that amount due to outstanding sales, and they’re trying to match or top that this year.